Delivery & Return Policy

Hydealz Nationwide FREE Shipping Policy

We do not have special rules and limitations; you just need to place a minimum order of SAR 500 to avoid shipping charges. We want you to know we value our customers and that's why there's absolutely No delivery charges all over Saudi Arabia. Hydealz offers free shipping on all orders placed on our website. Shipping charges are free and this doesn't mean it should take a long time. Hydealz understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, we will ensure that your Order gets dispatched within 24 hours and gets delivered within 1 to 3 business days at max. In some cases it may take longer to receive the shipment depending on your location and accessibility.

Cancellation Policy

While there is no option for a customer to cancel the order on their own once the payment is made, you can get in touch with Customer Care as soon as possible with your order number. As long as your order has not been processed, we can cancel it and refund your amount. If you cancel your order before the product has shipped, you can choose to have the entire amount refunded or get a Hydealz voucher of the same value. If your product has been shipped and is yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same before rejecting the delivery. Refunds for prepaid Orders will be processed once the shipment returns to our Warehouse.